Return and Exchange Policy

IMPORTANT: Prior to any return or exchange, you will need to contact us in order to get a RETURN AUTHORIZATION NUMBER (RA#). Packages without an RA# on the outside of the box will be refused and you will pay for shipping both ways.

If you are not satisfied with your order, you may choose to return the items for an exchange or refund. The merchandise must be in it's original condition, (washed or worned items will not be accepted). You may choose to return any item or items within 14 days of receipt or a 15% restocking fee will apply. Simply place your product in a box with a copy of your invoice and return the package with an indication of whether you would prefer an exchange or a refund.

Any item return to Medmear Uniforms that has been worn or washed will be discarte. Medical apparel must be in it's original condition. Shoes also must be returned in original condition in the original shoe box. Box also must be in original condition or will be subject to a box fee of $3.00. Worn Shoes will not be exchanged or refunded. Shipping charges will not be credited. If you purchased an item that came with free shipping or shipping included, we will refund you the cost of the item minus our shipping cost. Exchanged items will be charged for second shipping unless your order was shipped incorrectly.

Shipping to MEDWEAR Uniforms, Inc. is paid by you unless a MEDWEAR Uniforms, Inc. manager decides otherwise. Should MEDWEAR Uniforms, Inc. decide to pay for your shipping back to us, it will be given in the form of store credit.

Merchandise returned after 14 days of receipt will not be refunded; however, at the full discretion of MEDWEAR Uniforms, Inc., you may be given store credit for any other item in our store. Furthermore, any items returned after 14 days of receipt may be charged a 15% restock fee. If you come into the Medwear Uniforms store directly we may wave the 15% restoking fee.

All customized, monogrammed or embroidered items cannot be cancelled and are not refundable. Monogrammed items may take up to 14 days or longer before shipping. You must contact us to get the address for the returns and exchanges. Shipping back to our corporate office without an RA# will be refused.

Contact us for a return authorization of defective merchandise. We will not accept defective items without return authorization.
Please contact customer service for more information on returning an item. Thank you.

Customer Service

MEDWEAR Uniforms, Inc.
2100 45th Street B-11
West Palm Beach, FL 33407

updated 08.04.08